FLOOR ASSOCIATE

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Full-Time / Part-Time | $12–$16/hour 

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At Wood’s Ace Hardware, our mission is simple: Amaze Every Customer Every Time.

As a Floor Associate, you’re responsible for providing a warm welcome, understanding customer needs, and helping them find the right products—every time.

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You’ll help keep your department clean, stocked, and inviting while embodying our Core Values: Own Your Aisle, Be Ridiculously Helpful, Crew Over Self, Grow or Go, Do Hard Things Well, and Pour Into People.

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What You’ll Do

• Unload incoming shipments and restock shelves according to store standards.

• Keep your assigned department clean, organized, and full at all times.

• Execute daily priorities with urgency and attention to detail—Speed is Life.

• Actively participate in daily huddles, team meetings, and store-improvement conversations.

• Restock merchandise displays, maintain endcaps, and reset promotional signage after sales.

• Process and track special orders for non-stock items—it always takes two to say no.

• Prevent theft by staying attentive and offering excellent customer service.

• Greet and assist all customers using the Five-Foot Rule—make eye contact, smile, and offer help.

• Stay visible in the main aisles and proactively engage customers in your department and beyond.

• Demonstrate the S.A.L.E.S. process: Smile, Ask, Listen, Explain, Solve.

• Handle basic customer complaints with care and escalate more serious issues to a manager.

• Promote the Ace Rewards program and explain the Ace Helpful Promise(s).

• Maintain full awareness of promotions and ads to inform customers about current sales.

• Always wear your radio and headset and respond to team and Customer Coordinator requests.

• Offer assistance with heavy or large items and hand out red baskets as needed.

• Support the training and onboarding of new team members.

Required Knowledge, Skills & Abilities

• Exceptional communication and customer-service skills.

• High attention to detail and strong organizational abilities.

• Team player with a positive attitude and reliable work ethic.

• Willingness to learn and work in all departments.

• Previous retail or department-specific experience is a plus.

• Regular and punctual attendance is required.

• Must be available to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand, walk, reach, and bend for long periods.

• Ability to lift up to 40 lbs and safely move merchandise and fixtures.

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Schedule

Shifts may include:

• 4-hour shifts.

• 8-hour shifts.

• Morning shifts.

• Day shifts.

• Evening shifts.

Benefits

• $12–$16/hour.

• Dental and vision insurance. (Full time employee)

• Paid time off. (Full time employee)

• Flexible scheduling.

• Employee discounts.

• Training and opportunities for advancement.

• Supportive, team-focused work environment.

Work Location: In person — Summerville, SC 29485
Candidates must be able to commute to Summerville or relocate before beginning employment.

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